We hereby want to inform you that you can report incidents via the PPMS booking system: please use this in case anything was not working properly during your booked session. You can find this option at the bottom of the page in the device calendar.
Please do take the effort to write a short description about the issue you encounter and include a screenshot or photos in case this seems appropriate: error messages, inappropriate condition microscope, etc… . You can upload screen-shots via the “Upload a file” option!
You do not need to send any additional emails to group-imaging then. The created incident is checked and validated by BIF, where after you can follow updates of the status of the reported incident as well (also visible to all users – after validation). More information can be found here: https://iof.pages.ist.ac.at/guidelines-safety/booking-system/ (login required)
We hope this will be a useful addition to resolve incidents in an efficient manner.
Best greetings
BIF team